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Archive for June, 2007

Alert: top scam unveiled

Saturday, June 30th, 2007

Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )

1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:

“Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we’ll get back to you within four hours.”
I had sent several e-mail to this “web-based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card:

I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE

2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you.

LOOK AT THIS:

I had sent the same message twice to EXPEDIA’s web based e-mail address and here are their automated response:

Dear Mr. XXXXX,

Thank you for your reply.

We apologize for the delay in regards to your case. As per your email, I was able to verify that your case is being investigated by the appropriate department; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 24817800. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com
Joe Expedia.com Customer Support Team
—–Original Message—–
From:
Sent: 3/22/2006 1:20:26 PM
To: travel@customercare.expedia.com
Subject: Where is my refund? - Case ID: [REQ:24817800]

Another example:

Dear Expedia Customer,
Thank you for contacting us about your refund request.
We apologize for the delay in regards to your case. As per your email, I was able to verify that the appropriate department is investigating your case; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Dorian
Expedia.com Customer Support Team
—–Original Message—–
From: XXXXX
Sent: 3/22/2006 1:24:35 PM
To: travel@customercare.expedia.com
Subject: Expedia Promise questions or comments - Case ID: [REQ:24817927]

After this automated responses I never received any other messages

THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.

3) HOW EXPEDIA CHEATS USING CREDIT CARDS

One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip

Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee = 19,99, Insurance = 35.00

EXPEDIA charged my credit card for 2 transactions one of 1,229.96 U$D and the other for 59.99 U$D. See the details:

SERVICE


	Description:		Tam 9571276932460 Atlanta Ga

	Transaction Date:		09/09/05

	Posting Date:		09/12/05

	Amount:		$1,229.96

	Reference Number:		24717055253582533314406

Description:		Expedia*travel 800-367-3476 Nv

	Transaction Date:		09/10/05

	Posting Date:		09/12/05

	Amount:		$59.99

	Reference Number:		24692165253000341304556

This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.

After a long dispute EXPEDIA reimbursed me 800 U$D and my credit credit card could only reimbursed me 429.96 U$D.

THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.

Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.

Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.

4) HOW EXPEDIA LIE (Part 1)
My case is regarding two tickets I bought from EXPEDIA (see detail here)
EXPEDIA never delivered one of them in a timely manner, but they advised me to make the first trip because they would take care of the second trip by contacting KLM (ROYAL DUTCH AIRLINES) in Europe in order to make possible my second trip. However, when I arrived to Europe, KLM was never contacted. I immediately sent an e-mail to EXPEDIA but they never answered my e-mail. I talk by phone but they couldn’t fix the problem. So, I was abandoned by EXPEDIA in Europe.
Below are partial transcripts of late e-mail from expedia and KLM showing how EXPEDIA lies to customers.
“An e-mail was received from you on October 4 requesting information to be sent to KLM. Our agent released the record to KLM and sent an e-mail confirming this information.”
This was the e-mail EXPEDIA claim they sent to me:

Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21791114. You can also visit the Expedia.com “Customer Support” page for more customer service information.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

First we would like to apologize for the late replay due to the wait of the historical search regarding your case.We can inform you that on the 3rd of October 2005 KLM contacted your travel agent (EXPEDIA) (to insert all applicable information to your booking number to be able to issue a new ticket. KLM also adviced that a fee of EUR 65.00 would be charged. According to our historical search we can not see any response back from your travel agent (“EXPEDIA”). We advice you to take your claim to your travel agent (“EXPEDIA”) and they are welcome to contact us. We sincerely hope that your experiences will not deter you from flying with our company in the future.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

This is a proof that EXPEDIA did not gave the information to KLM, in other word they charged my credit card for a trip that I never had a chance to take.
Until now (June-2007), EXPEDIA does not want to accept their responsibility.
My credit card reimbursed me part me part of the money, but EXPEDIA still took part in a fraudulent way. Later on (6-7 month), I could recover the full amount of that ticket.

5) HOW EXPEDIA LIE (Part 2)
Here are some letters you can use as models if you want to lie to a customer that is complaining about something that your company was never delivered to him/her or about poor customer support or if she/he is asking for some information. They are real letters EXPEDIA sent to me. They are pretty neat, well written and the customer will believe that you are a honest company with a great customer support team. Of course they only work for a while but it will give you time to steal money or attempt to steal money for several months. You can replace anything highlighted in yellow for you convenience. Sentences highlighted in pink makes the letters really believable.
November 8, 2005
Re: case number 21826350
Dear Mr.XXXXX,
Your case has been forwarded to me for further research I understand that there were some issues with regards to the delivery of your paper tickets. I am researching all the documentation and the fax that was sent to my department. I will contact you directly after completing my investigation. If you have any further questions or comments, please feel free to reply to this e-mail.
Sincerely,

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

———————————————————————————————————————————
Comment: after this letter you can ignore the customer for several weeks then you can write others like this:
Date: Apr 19, 2006 5:59 PM
Dear Expedia Customer (You can even ignore the name of the customer),
Thank you for contacting us about your concern.
Your case has been worked by the appropriate department and they will respond to you as soon as possible.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Jyla (the name you put here does not matter, the customer will never be able to contact Jyla again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 20, 2006 2:49 AM
Dear Expedia.com Customer,
Thank you for contacting Expedia.com with feedback on your recent experience using our services.
Your comments are important to us, and we regret that your experience using Expedia.com was not to your
satisfaction. Please be assured that the entire team at Expedia.com is dedicated to not only providing the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for
our members.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID: 25408694. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Patricia (the name you put here does not matter, the customer will never be able to contact Patricia again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 24, 2006 12:19 PM (please note the date five months later and the customer is still complaining )
Dear Mr. XXXXX,

Thank you for contacting Expedia.com regarding your request.
We have forwarded your concerns to the appropriate department and will respond to you as soon as possible.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Alcina (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Date: Apr 28, 2006 6:13 AM (please note the date is now almost six months later and the customer is still complaining )
Dear Expedia (you can put your company name here) Customer,

Thank you for contacting us about your request.
As previously advised to you, this case is being handled by the appropriate department and will respond to you as soon as possible. Again, we apologize for the any inconvenience you have experienced and we appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25577274. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Use small variation of this letters:
Date: Apr 19, 2006 6:21 PM
Dear Expedia Customer,
Thank you for contacting us about your flight tickets.
We apologize for any inconvenience this may have caused you.
We have checked on the documentations of your record and verified that your concern has been escalated to the appropriate department for review.
You will be updated with the details either via email or through a phone call. Expedia Customer Support is available 24 hours a day, seven days a week at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787. Kindly have your itinerary number 114034295485 and Case ID 21826350 ready when you call us.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference Case ID 25403497. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more Customer Service information.

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

————————————————————————————————————————————————————————————————-
Date: Apr 20, 2006 5:11 AM
Dear Expedia Customer,
Thank you for contacting us about your concern.
Your case is already being worked by the appropriate department and they will respond to you as soon as possible. We have been able to verify that this matter is being researched by a member of our Customer Advisory Department. (I highlighted this part because it will really make the customer believe that this particular agent look at your case)

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

Thank you for choosing Expedia.com.

———————————————————————————————————————————Date: Jul 19, 2006 10:34 AM
Dear XXXXX
Thank you for contacting Expedia.com
I wish to apologize for the fact that you have not been contacted. I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.

If you have further questions regarding this concern, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 26607842. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Melody

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation

This case proves EXPEDIA tried to scam me.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Alert: Top Scam. Alert your relatives and friends

Saturday, June 30th, 2007

Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )

1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:

I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE

2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you.

LOOK AT THIS:

I had sent the same message twice to EXPEDIA’s web based e-mail address and here are their automated response:

Dear Mr. XXXXX,

Thank you for your reply.

Another example:

After this automated responses I never received any other messages

THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.

3) HOW EXPEDIA CHEATS USING CREDIT CARDS

One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip

Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee = 19,99, Insurance = 35.00

EXPEDIA charged my credit card for 2 transactions one of 1,229.96 U$D and the other for 59.99 U$D. See the details:

SERVICE


	Description:		Tam 9571276932460 Atlanta Ga

	Transaction Date:		09/09/05

	Posting Date:		09/12/05

	Amount:		$1,229.96

	Reference Number:		24717055253582533314406

Description:		Expedia*travel 800-367-3476 Nv

	Transaction Date:		09/10/05

	Posting Date:		09/12/05

	Amount:		$59.99

	Reference Number:		24692165253000341304556

This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.

After a long dispute EXPEDIA reimbursed me 800 U$D and my credit credit card could only reimbursed me 429.96 U$D.

THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.

Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.

Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.

Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

Alcina (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

Thank you for choosing Expedia.com.

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation

This case proves EXPEDIA tried to scam me.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Tips to avoid being scammed by online travel sites

Saturday, June 30th, 2007

I will use EXPEDIA as an example since they tried to scam me (man, they went the extra mile to try to steal 1,254.95 U$D from my credit card for a service they failed to provide.

Read my case at: http://www.victimsofexpedia.com/mycase.htm )

1) Never trust what an EXPEDIA agent, supervisor or customer advisor tell to you by phone. When you call EXPEDIA you will listen a voice telling that “for quality purposes, your call might be recorded”. This is a trick because you think that you are covered and that you might have a chance to use these recording in the future if you have to dispute something. The fact is that EXPEDIA will probably use those recording only if it is for EXPEDIA’s benefit. Otherwise they will tell you “We random record conversations” and you will not have any chance to prove what someone from EXPEDIA told to you by phone.

2) If you have a recording machine try to record the conversation by yourself. I know this is not useful because few people have this kind of devices. In addition, EXPEDIA will put you on hold for hours before they actually talk to you.

3) Ask confirmation by e-mail of anything EXPEDIA tells to you by phone. This is the only way you can have some document to fight at the legal level. Remember that most of the times the agents will tell you that they will send an e-mail to you but they are actually lying.

4) Never use the web-based e-mail system EXPEDIA provides in their “customer support” web page. You will not have any copy of the messages you sent to them by this system. Most of the times (if you are complaining about something) EXPEDIA will simply ignore your messages. More important, since you don’t have a copy of the message, EXPEDIA will probably deny receiving your messages.

5) Contact EXPEDIA from an e-mail address that allows you to keep a copy of the message you sent to them (like yahoo, gmail)

6) Always try to talk to a “customer specialist advisor”. This is the highest level you can reach at EXPEDIA. When you call for the first time an “agent or representative” will talk to you. According to my own experience, these agents or representative most of the times are not going to solve your problem and they will put you on hold for hours until you can talk to a “supervisor”. This second level is also non useful since “supervisors” have almost no authority and they will put you again on hold for hours until you talk to a “customer advisor specialist”. These specialists will try to do anything to keep your money. They will lie to you. They will deny information. They will tell you it is your fault. Even if you show to them evidence that EXPEDIA’s employees at the lower level made the mistake they will try to keep your money and they will tell you that “that is all EXPEDIA can do for you”. In the best cases, they will reimburse part of the money they charged in your credit card (meaning EXPEDIA will try to steal the rest). They will give you a “coupon” (meaning that you have to spend more money using EXPEDIA if you want to use this coupon). Finally, if you still complain they will ignore you.

6) EXPEDIA most of the times will ignore you when you complain. Here is when you realize EXPEDIA is ‘”cheating” you.

If EXPEDIA is cheating you or is trying to cheat you:

1) If the service was paid by a credit card, ask your credit card company to fight for you. It works!!! I recovered the full amount of a ticket (1,254.96 U$D) EXPEDIA tried to steal from me. This is probably the only way you can recover money from EXPEDIA without hiring a lawyer. Most credit card companies are powerful enough to recover money from bad companies because they prefer to keep customers and not be part of a fraud scheme. They know they can be sued by the cardholder if they are found to be part of a fraud scheme.

The more you spread the word the better for consumers.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Overwhelming evidence of an attemt to scam

Saturday, June 30th, 2007

Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )

1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:

I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE

2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you.

LOOK AT THIS:

I had sent the same message twice to EXPEDIA’s web based e-mail address and here are their automated response:

Dear Mr. XXXXX,

Thank you for your reply.

Another example:

After this automated responses I never received any other messages

THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.

3) HOW EXPEDIA CHEATS USING CREDIT CARDS

One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip

Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee = 19,99, Insurance = 35.00

EXPEDIA charged my credit card for 2 transactions one of 1,229.96 U$D and the other for 59.99 U$D. See the details:

SERVICE


	Description:		Tam 9571276932460 Atlanta Ga

	Transaction Date:		09/09/05

	Posting Date:		09/12/05

	Amount:		$1,229.96

	Reference Number:		24717055253582533314406

Description:		Expedia*travel 800-367-3476 Nv

	Transaction Date:		09/10/05

	Posting Date:		09/12/05

	Amount:		$59.99

	Reference Number:		24692165253000341304556

This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.

After a long dispute EXPEDIA reimbursed me 800 U$D and my credit credit card could only reimbursed me 429.96 U$D.

THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.

Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.

Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.

Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

Alcina (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

Thank you for choosing Expedia.com.

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation

This case proves EXPEDIA tried to scam me.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Thousands of people were already alerted about this scam. Don’t be the last one

Saturday, June 30th, 2007

If you read this article you are lucky. Someone on behalf of EXPEDIA (maybe EXPEDIA itself?) is fighting in the internet to prevent people to read negative aspects about EXPEDIA (including this blog). One well documented example of what I’m saying is the wikipedia affair (someone was deleting negative aspects of EXPEDIA in wikipedia. Can you believe that? Read the full story: http://www.victimsofexpedia.com/wiki.htm ).
My point is that if you find this information useful send it to your friends and relative because they might not find it since someone is doing something in the internet to prevent people to read it. I don’t know exactly what they are doing but in some way they are preventing people to reach this site. After all censoring internet information is a widely practice in some countries and big companies might do it to avoid bad publicity. If they do something to prevent people to read this blog that is an attack to free speech. An attack to the right to alert people about something dangerous and should not be tolerated.
It would be nice if everyone that can reach this site start a “chain letter by e-mail”, (copy and paste this page and send to your friends and family). Advice them to do the same (to avoid large number of e-mail addresses).

Everybody should be alerted. Your relatives or friends may be the next victims of EXPEDIA (and be scammed or lose thousands of dollars). EXPEDIA tried to scam me(1254.95 U$D). I was clever enough and acted fast, but they can try to scam other people. There is no other possible explanation for all they did after they failed to arrange one of my trips. In addition EXPEDIA never denied my case (they cannot since I have proof of their lies). They don’t need to deny because their business is still very profitable (they can cheat millions of unaware people unless you help to spread the word).

Read my case (all detail in my website: http://www.victimsofexpedia.com -non profit website)

This is my story

I bought (online from USA) a roundtrip from Europe to South America. For this trip I needed a paper ticket (not e-ticket) that EXPEDIA failed to deliver to me (one ticket was lost and the second was sent me to a wrong address - I provided the right address- ). I have proof of this (tracking number from UPS). Anyway, one of their representative advised me by phone to go to Europe and they will arrange with the airline I get a ticket at the airport. They never did it. I called to EXPEDIA many times from Europe and the airline that I was supposed to travel with (KLM) also contacted EXPEDIA. EXPEDIA never did anything to solve that problem that EXPEDIA generated and they didn’t give me another solution. I had to buy (in Europe) another ticket from a different travel agency and I had to spend 15 extra days in Europe plus one extra week in South America. I’ve also lost many days at my job. I had lost a lot of money and my trips were useless because I had to use the money I had to solve this problem instead of enjoying my trips. TO MAKE IT SHORT, I WAS ABANDONED IN EUROPE BY EXPEDIA AFTER THEY FAILED TO PROVIDE ME A TICKET I HAD ALREADY PAID WITH MY CREDIT CARD.

EXPEDIA claims that it was my fault (It is a lie because I have e-mails from the airline telling me that EXPEDIA never arranged my trip). EXPEDIA claims that they had put all the information in the airline system. But when I asked where and when they cannot give me that information. I have documentations showing how many times I called them (and copies of e-mails I sent to them), I also have an e-mail from the airline telling me that EXPEDIA never contacted them and never put on their system the information necessary to issue me new ticket from Europe. I showed that documentation to EXPEDIA but EXPEDIA just ignore it and never made an attempt to contact the airline. Why? because EXPEDIA can lie to customers but it cannot lie to the airline.
In summary, EXPEDIA charged my credit card for 1,254.96 U$D for a ticket that was never delivered. They advised me to go to EUROPE. Once I was in Europe, EXPEDIA abandoned me there at my own with no ticket. I had to re-schedule my trips by my own and I had to buy a new ticket from another travel agency in Europe to complete my trips. EXPEDIA ignored my complaints when I was abroad . After I came back to USA, EXPEDIA tried to keep the money EXPEDIA charged in my credit card for that ticket I never had a chance to use. EXPEDIA lied to me many times and tried to keep money from my credit card in a fraudulent way. Thanks to my credit card I could recover (after almost 7 month) the full amount of that ticket but I suffered huge monetary loss due to that trouble that EXPEDIA generated.

This was EXPEDIA’s official response to my case :

During my trip (before returning to USA). One of EXPEDIA’s supervisor “admitted” that it was EXPEDIA’s fault and told me to submit all the receipts I had for “extra expenses” . This was done by phone, however he also sent me an e-mail confirming the address where I had to send it. (read that e-mail). I sent to EXPEDIA all my receipts and a detailed amount of all my expenses. But it was another lie, EXPEDIA’s “customer advisor team” (a higher level than supervisors) denied all responsibilities.

1) First, EXPEDIA try make it look as if it was my fault and they reimbursed me part of the ticket (800 U$D) they never delivered (read the e-mail EXPEDIA sent to me). Is this fair? Does it make sense? Why EXPEDIA will reimburse money if it they are sure it was my fault? They just tried to make me happy with 800 U$D and actually steal part of my money (> 400 U$D) because EXPEDIA actually never provided the service (this is simply fraud).

2) EXPEDIA tried to steal the rest of the money. It didn’t work: With the help of my credit card (VISA) I recovered another 429.99 U$D.

3) At this point, EXPEDIA still kept 59.99 because EXPEDIA charged my credit card in a way to cheat me and my credit card (see details). It didn’t work again. With the help of my credit card I recovered the rest 59.99 U$D. This was after almost 7 months. Does an honest company keep customers money for seven months? This long delay only showed that EXPEDIA tried to steal (and failed) my money no matter what. I could recover that money because my credit card fought for me and because I showed them overwhelming evidence of EXPEDIA’s lies.

4) EXPEDIA claims that I could not use the ticket I bought because the airline gave me wrong information. If this is true, EXPEDIA can provide me with names and dates when EXPEDIA contacted the airline to arrange for my trip. If I have that information I can stop bothering EXPEDIA and complain to the airline. Moreover, EXPEDIA can show that is an honest organization that care about their customers. I asked many times for this information but EXPEDIA was not able or did not want to give that information. Why? Because in fact, EXPEDIA never arranged my trip, thus, EXPEDIA has no proof of what they claim. EXPEDIA can contact the airline and clear this point with them: EXPEDIA never attempted to contact KLM.

5) I forwarded to EXPEDIA e-mails from the airline where the airline tells me that they tried to contact EXPEDIA and EXPEDIA never responded (Read the e-mail from KLM). EXPEDIA responses were several “automated” responses (since early april-2006) telling me that someone “in the appropriate department” is working on my case. But no one from EXPEDIA called me or e-mailed me after that. Even after showing them another letter from KLM telling me that EXPEDIA never attempted to arrange my trip EXPEDIA ignore my complaints.
6) When I asked for proof that EXPEDIA indeed contacte KLM to arrange my trip I received THIS E-MAIL (more lies)
7) The last thing EXPEDIA did was to disable my account I had with them (and I used to send e-mail to them) and completely ignore my e-mails I sent using another e-mail address.

This was the very last message from EXPEDIA:

From: Expedia Travel Support

Mailed-By: customercare.expedia.com

To: xxxxxx@z2mail.com
Date: Jul 19, 2006 10:34 AM
Subject: Re: Other questions, comments, or feedback - Case ID: [REQ:26607842]
Dear XXXX
Thank you for contacting Expedia.com.
I wish to apologize for the fact that you have not been contacted. I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.

From: xxx < xxx@zmail.com>

Mailed-By: zmail.com

To: Expedia Travel Support
Date: Jul 19, 2006 10:23 AM
Subject: Re: Other questions, comments, or feedback - Case ID: [REQ:26607842]2
Dear Sir/Madam

(Case ID: [REQ:21826350]
It has been around one month since I received this e-mail from you regarding the e-mail address or postal address of your CEOs and regarding documentation proving that EXPEDIA indeed provided the information to KLM (as you claim).

Why are you denying me that information?

Comment: I was updating my web site:(http://www.victimsofexpedia.com), as usual I’m asking you to tell me if something I put there is wrong. Please visit the site regularly and just tell me if you find something that is wrong or untrue.

Sincerely
XXXXXX
Of course, They never contacted me again.
If you that think that what I’m writing here is not true. Simply copy and paste the following letter and send to : travel@customercare.expedia.com and/or travel@expedia.com (I doubt EXPEDIA will ever answer you (they only want your money), if they do, please let me know their answer).
Dear EXPEDIA customer support team

I would appreciate if you can give me your version about the “victimsofexpedia.com” affaire. Apparently there is a guy who created that site (http://www.victimsofexpedia.com) and claims that EXPEDIA tried to scam him.

He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you ignored several messages from him and from KLM to arrange his trip.

He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card for 1,254.95 U$D.

According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and attempt to scam him.

Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.

Since it is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer I would also like to know why EXPEDIA does not sue him for libel and slander.

Sincerely Yours truly,

EXPEDIA -旅行的受害者-欺骗-诈欺-飞行-票-顾客服务-成交-假期-目的地-代码- E票-问题-问题
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