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Big Expedia Fun » 2007 » October

Archive for October, 2007

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Dirty tricks from travel sites used to scam people

Thursday, October 25th, 2007

 Some “legitimate online travel agencies (OTAs)”, besides running their legitimate business, are running a scam.
I’ll explain the scam using as example: TRAVEL.SCAM (a ficticious OTA). For a real case read this: 
http://www.victimsofexpedia.com/mycase.htm
How does it work? The mechanism of the scam is complex, involving poor customer support, lies, ignoring customers complaints, use of “web based” e-mail system, use of “automated message”, “fine prints” and “term and conditions” and “separate terms and conditions”.
 
At a first glance there is nothing illegal but the way they use all that is to scam customers.
 
1)TRAVEL.SCAM will charge your credit card for whatever you book (hotel, flights, vacation package, trip insurance), then you are on your own. Is something happens, (canceled flights, loss of your ticket -even if they are responsible for the loss-) they don’t take responsibility. So, far this is legal. Where is the scam? In some cases, TRAVEL.SCAM will fail to provide the service you paid for but they will do anything to keep the money they charged in your credit card. They use a lot of tricks to do that:
 
2) Poor customer support: This is very typical. There are plenty of examples of customers that try to contact the customer support team but are put on hold for hours before talking to a real person. Once you are able to talk to someone, you have to give him/her a number (itinerary or booking number) and explain you case. They will tell you that they are going to solve your problem and they are going to contact you. Most of the time they never call you (lies) you will have to call again. Again you will have to spend time giving your number (itinerary or booking number) and explain you case.
 
3) Some OTA uses a “web based” e-mail system. This sounds great, once you are logged in your account you just need to “click” a button and a new window appears showing a box where you can write to TRAVEL.SCAM. It looks very friendly, you don’t need to type the e-mail address of the company, just write and submit your message. Where is the trick? You will not have a copy of the message you sent to them. Most of the time they will not answer you message (ignore customer) or will send you an “automated message” like this: ” Dear TRAVEL.SCAM customer We have forwarded your request to the appropriate department and you will receive a response from that department within 72 hours. If you have further questions, feel free to reply to this e-mail or contact TRAVEL.scam customer services at 1-800- WHO CARE -and reference case ID . You can also visit the TRAVEL.SCAM “Customer Support” page for more customer service information. Thank you for choosing TRAVEL.SCAM Sydney TRAVEL.SCAM Cuustomer Support Team Of course, most of the time nobody will take care of your case and you will have to call again and send new e-mails. Where is the trick? If you use a “web based” e-mail system to send a message to TRAVEL.SCAM they will later deny that. You will not have any proof that you were trying to contact them. Never use “web based” e-mail system.
 
4) Fine prints. This is typical, completely legal but abusive.
 
5) Terms and conditions. Again completely legal but abusive. Where is the trick? One of the most tricky point is something like this (called “governing law”) : “This agreement is governed by the laws of the State of Alaska , USA (for TRAVEL.SCAM). You hereby consent to the exclusive jurisdiction and venue of courts in Spring County, Alaska , USA, in all disputes arising out of or relating to the use of this Web site”. This means that if you want to dispute your case against TRAVEL.SCAM in a court room you have to do it in Alaska. If you live in NY it will be pretty expensive to do that. In most of the cases, you will decline and travel.SCAM will your money (in a tricky or fraudulent way).
All these tricks give online travel agencies the freedom to lie and scam people. They have the freedom to deny a service you paid for, they have the freedom to give you a room completely different from what you booked. They have the freedom to lose your ticket or not to arrange your trip. They will simply blame the hotel, the airline or someone else. They have to freedom to charge your credit card with fees. Believe me, they are using them. Even if you have proof that TRAVEL.SCAM failed to provide the service they will deny and try to keep your money unless you sue them in Alaska If you bought a “trip insurance” and you want to cancel your trip they will tell you that your insurance does not cover that. Even if they told you before by phone that it will. But you didn’t read the “fine prints” (more lies and “fine prints”. Even if you are right they will tell you the opposite. In this example, the TRAVEL.SCAM makes money by selling “trip insurances” that are useless because they will refuse to honor (even if you are right). Again, if you want to dispute in a court room be prepared to travel to Alaska (abusive “terms and conditions”). By using all these tricks they can charge “fees” for whatever they want, then is going to be difficult for you to recover the money they charged in your credit card. You will have to provide proof to your credit card company that it was TRAVEL.SCAM ’s fault and not yours to be reimbursed. In summary, TRAVEL.SCAM makes money in a legitimate way (as expected if you are lucky) and in a fraudulent way (by not providing the service you paid for) and by using all the tricks mentioned above to keep your money.
 

 

 

I’m not alone. Most of these people feel they were cheated by EXPEDIA in one way or another:
http://www.expedianews.com
 Be careful, you (or your friends and/or relatives) might be the next victim and/or lose thousand of dollars due to their unethical business practice.

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Welcome to the victims of EXPEDIA ’s club. No fine print, no hidden fees ,just the fun.

Thursday, October 25th, 2007

Welcome to the victims of EXPEDIA’s club. Join hundreds (maybe thousands) of people that feel they have been cheated (and/or scammed)by EXPEDIA:

http://www.expedianews.com

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Some facts that might makes EXPEDIA a criminal organization

Wednesday, October 24th, 2007

 

 

In my personal experience, Expedia tried to scam me (1254.95 U$D)….. and failed miserably. Read my case at: http://www.victimsofexpedia.com/mycase.htm 

WIKKIPEDIA defines Organized crime as crime carried out systematically by formal criminal organizations. The Organized Crime Control Act (U.S., 1970) defines organized crime as “The unlawful activities of … a highly organized, disciplined association…”. Some criminal organizations, such as terrorist organizations, are politically motivated. Mafias are criminal organizations whose primary motivation is profit. Gangs sometimes become “disciplined” enough to be considered “organized”. The act of engaging in criminal activity as a structured group is referred to in the U.S. as racketeering. In the United States, organized crime is often prosecuted federally under the Racketeer Influenced and Corrupt Organizations Act (RICO), Statute (18 U.S.C. Part I Chapter 96 §§ 1961-1968). 

In this context, EXPEDIA works like a criminal organization whose primary motivation is profit. It is a highly organized company in which most employees lie, cheat, do anything to keep money from customers. If only one or few EXPEDIA agents lies one can understand that because there are inefficient employees like in any other company. But in EXPEDIA agents at all level (simple agents, supervisors and customer advisors) lie in order to steal money from customers. That is association. More important, even after you show them documentation that proves that EXPEDIA made the mistake in your case, they just keep your money. EXPEDIA keeps your money even is the service is not provided. This is fraud and is unlawful. This seems to be done systematically to many customers (just read the several complaints about expedia in this site: http://www.expedianews.com ).  

Thus EXPEDIA works like criminal organization rather than an honest company. 

In my opinion. EXPEDIA is the dream of don Vito Corleone. They are a “legitimate” company but with a very dark side. I would not be surprised if one of EXPEDIA’s CEO run for Governor or President. That  was the dream of Vito Corleone for Michael Corleone. 

 

 

 

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Some facts that might makes EXPEDIA a criminal organization

Wednesday, October 24th, 2007

 

 

In my personal experience, Expedia tried to scam me (1254.95 U$D)….. and failed miserably. Read my case at: http://www.victimsofexpedia.com/mycase.htm 

WIKKIPEDIA defines Organized crime as crime carried out systematically by formal criminal organizations. The Organized Crime Control Act (U.S., 1970) defines organized crime as “The unlawful activities of … a highly organized, disciplined association…”. Some criminal organizations, such as terrorist organizations, are politically motivated. Mafias are criminal organizations whose primary motivation is profit. Gangs sometimes become “disciplined” enough to be considered “organized”. The act of engaging in criminal activity as a structured group is referred to in the U.S. as racketeering. In the United States, organized crime is often prosecuted federally under the Racketeer Influenced and Corrupt Organizations Act (RICO), Statute (18 U.S.C. Part I Chapter 96 §§ 1961-1968). 

In this context, EXPEDIA works like a criminal organization whose primary motivation is profit. It is a highly organized company in which most employees lie, cheat, do anything to keep money from customers. If only one or few EXPEDIA agents lies one can understand that because there are inefficient employees like in any other company. But in EXPEDIA agents at all level (simple agents, supervisors and customer advisors) lie in order to steal money from customers. That is association. More important, even after you show them documentation that proves that EXPEDIA made the mistake in your case, they just keep your money. EXPEDIA keeps your money even is the service is not provided. This is fraud and is unlawful. This seems to be done systematically to many customers (just read the several complaints about expedia in this site: http://www.expedianews.com ).  

Thus EXPEDIA works like criminal organization rather than an honest company. 

In my opinion. EXPEDIA is the dream of don Vito Corleone. They are a “legitimate” company but with a very dark side. I would not be surprised if one of EXPEDIA’s CEO run for Governor or President. That  was the dream of Vito Corleone for Michael Corleone. 

 

 

 

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Would you purchase airline tickets, make hotel reservations, find vacation packages, car rental & cruise deals at the travel agency rated like this?

Tuesday, October 23rd, 2007

 If you are looking for the truth ask EXPEDIA by yourself. You can send this letter to them at:  (Expedia Travel Support < Travel@customercare.expedia.com  )
 
Dear EXPEDIA customer support team
 
To whom it might concern:

 I would appreciate if you can give me your version about the “victimsofexpedia.com” affaire. Apparently there is a guy who created that site (http://www.victimsofexpedia.com) and claims that EXPEDIA tried to scam him.
He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you ignored several messages from him and from KLM to arrange his trip.
He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card for 1,254.95 U$D.  If this is true, it is fraud anywhere and makes you a “scammer”. Even a kid can realize that.
According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and attempt to scam him. Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.
It is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer, thus, I would also like to know why EXPEDIA does not sue him for libel and slander. Is EXPEDIA afraid? Is EXPEDIA trying to avoid more bad publicity? . According to him, you prefer to be silent and continue yours  “unethical business practice” because you might be able to make billions cheating other customers.
It is difficult to believe that an honest company (Is EXPEDIA honest?) will tolerate this kind of lies (or is he telling the truth?).
He is also making fun of your company. These two pages are really hilarious:
http://www.victimsofexpedia.com/jokes.01.htm
http://www.victimsofexpedia.com/templates.htm
This is how he refers about this incident and about your company::
-          “EXPEDIA tried to scam me (1,254.95 USD)…..and failed miserable” (too pathetic for EXPEDIA)
-          “The most expensive 0.00 U$D EXPEDIA ever made” (very funny, since you failed to scam him).
Moreover, he is conducting an interesting survey about EXPEDIA: these are the results so far:


  

The more I read about his case, the more I believe him. Regardless, I’m sending you this letter but he says that you will probably never answer this message because you are only interested in money. According to him, for EXPEDIA it is more profitable to cheat customers than to answer their questions.
Anyway, thanks for the time.
Sincerely Yours truly
 

 

 

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How to understand EXPEDIA’s messages?

Monday, October 22nd, 2007

A short (funny) guide to understand corporate letters.
 

As example I’ll use phrases from e-mails EXPEDIA sent to me when they tried to scam me: (Read my case at : http://www.victimsofexpedia.com/mycase.htm ).  But you would find very familiar most of these phrases.  

 

First at all EXPEDIA’s messages (or most corporate messages)  are well written letters from superior people with a deep knowledge and understanding of grammar, semantic and dialectic. We customers are ignorant, retarded, with difficulties in understanding basic concepts of communication. 

This is a short guide to understand what we customers believe EXPEDIA is telling us and what EXPEDIA is really telling us.

 

It took me while to appreciate the real meaning of the messages I had in my mailbox.

 

 

What you think EXPEDIA tells you
 What EXPEDIA is telling you
Dear Customer
 Retarded customer; You idiot,
Thanks for contacting EXPEDIA
 Why are you bothering us?
Thanks for choosing EXPEDIA
 Thanks for giving us a chance to scam you
Your feedback is important to us
 Your money is important to us
We will contact you within 72 hr
 Don’t bother us for 72 hr,  call us after 1-4 weeks when you don’t hear from us. Better, don’t call us again
Please allow 1-2 billing cycles for the credit to reflect to your statement
 Don’t expect your money back in less than 6 month. Better, forget about your money.
Sorry for the long delay in resolving your case
 We couldn’t find earlier an excuse to keep your money
I  wish to apologize for the fact that you have not been contacted
 We need more time to find an excuse to scam you
We understand you have some issues with our services
 We know you don’t want to be scammed
As a sign of goodwill we’ll reimburse you 800 U$D for the 1229.99 U$D we charged in your credit card.
 We will steal  429.99 U$D from your credit card
We’ll offer you a coupon for 150 U$D for future purchases
 We want another chance to scam you
We regret this incident
 We regret we couldn’t scam you
We are sorry this issue was not resolved to your satisfaction
 We are sorry you don’t accept being scammed; we are sorry you figured out we were trying to scam you

 

I’ll keep updating this page at: www.victimsofexpedia.com/jokes01.htm

 

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Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

Sunday, October 21st, 2007


  

These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )
 

1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:
“Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we’ll get back to you within four hours.”
I had sent several e-mail to this “web-based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card:
 I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE
 

2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you. 
LOOK AT THIS:
 I had sent the same message twice to EXPEDIA’s  web based e-mail address and here are their automated response:  
Dear Mr. XXXXX,

Thank you for your reply.

We apologize for the delay in regards to your case. As per your email, I was able to verify that your case is being investigated by the appropriate department; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 24817800. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com
Joe Expedia.com Customer Support Team
—–Original Message—–
From:
Sent: 3/22/2006 1:20:26 PM
To: travel@customercare.expedia.com
Subject: Where is my refund? - Case ID: [REQ:24817800]
Another example:
Dear Expedia Customer,
Thank you for contacting us about your refund request.
We apologize for the delay in regards to your case. As per your email, I was able to verify that the appropriate department is investigating your case; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Dorian
Expedia.com Customer Support Team
—–Original Message—–
From: XXXXX
Sent: 3/22/2006 1:24:35 PM
To: travel@customercare.expedia.com
Subject: Expedia Promise questions or comments - Case ID: [REQ:24817927]

After this automated responses I never received any other messages
 THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.
 

3) HOW EXPEDIA CHEATS USING CREDIT CARDS
 

One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip
 Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee =  19,99, Insurance =  35.00
 EXPEDIA charged my credit card for 2 transactions one of  1,229.96 U$D and the other for 59.99 U$D. See the details:
 SERVICE


 
  Description:   Tam 9571276932460 Atlanta Ga  
 
  Transaction Date:   09/09/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $1,229.96  
 
  Reference Number:   24717055253582533314406  


 

Description:   Expedia*travel 800-367-3476 Nv    
 
  Transaction Date:   09/10/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $59.99  
 
  Reference Number:   24692165253000341304556  

 This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.
After a long dispute EXPEDIA reimbursed me 800 U$D  and my credit credit card could only reimbursed me 429.96 U$D.
THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.
Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.
Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.
 

4) HOW EXPEDIA LIE (Part 1)
My case is regarding two tickets I bought from EXPEDIA (see detail here)
EXPEDIA never delivered one of them in a timely manner, but they advised me to make the first trip because they would take care of the second trip by contacting KLM (ROYAL DUTCH AIRLINES) in Europe in order to make possible my second trip. However, when I arrived to Europe, KLM was never contacted. I immediately sent an e-mail to EXPEDIA but they never answered my e-mail. I talk by phone but they couldn’t fix the problem. So, I was abandoned by EXPEDIA in Europe.
 Below are partial transcripts of late e-mail from expedia and KLM showing how EXPEDIA lies to customers.
“An e-mail was received from you on October 4 requesting information to be sent to KLM. Our agent released the record to KLM and sent an e-mail confirming this information.”
This was the e-mail EXPEDIA claim they sent to me:

 Dear XXXXXX, 

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21791114. You can also visit the Expedia.com “Customer Support” page for more customer service information.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

 HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX, 

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

First we would like to apologize for the late replay due to the wait of the historical search regarding your case.We can inform you that on the 3rd of October 2005 KLM contacted your travel agent (EXPEDIA) (to insert all applicable information to your booking number to be able to issue a new ticket. KLM also adviced that a fee of EUR 65.00 would be charged. According to our historical search we can not see any response back from your travel agent (“EXPEDIA”). We  advice you to take your claim to your travel agent (“EXPEDIA”) and they are welcome to contact us. We sincerely hope that your experiences will not deter you from flying with our company in the future.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

This is a proof that EXPEDIA did not gave the information to KLM, in other word they charged my credit card for a trip that I never had a chance to take.
 Until now (June-2007), EXPEDIA does not want to accept their responsibility.
My credit card reimbursed me part me part of the money, but EXPEDIA still took part in a fraudulent way. Later on (6-7 month), I could recover the full amount of that ticket.
 

5) HOW EXPEDIA LIE (Part 2)
Here are some letters you can use as models if you want to lie to a customer that is complaining about something that your company was never delivered to him/her or about poor customer support or if she/he is asking for some information. They are real letters EXPEDIA sent to me.  They are pretty neat, well written and  the customer will believe that you are a honest company with a great customer support team. Of course they only work for a while but it will give you time to steal money or attempt to steal money for several months. You can replace anything highlighted in yellow for you convenience. Sentences highlighted in pink makes the letters really believable.
November 8, 2005
Re: case number 21826350
Dear Mr.XXXXX,
Your case has been forwarded to me for further research I understand that there were some issues with regards to the delivery of your paper tickets.  I am researching all the documentation and the fax that was sent to my department. I will contact you directly after completing my investigation. If you have any further questions or comments, please feel free to reply to this e-mail.
Sincerely,

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

———————————————————————————————————————————
Comment: after this letter you can ignore the customer for several weeks then you can write others like this:
Date: Apr 19, 2006 5:59 PM
Dear Expedia Customer (You can even ignore the name of the customer),
Thank you for contacting us about your concern.
Your case has been worked by the appropriate department and they will respond to you as soon as possible.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Jyla (the name you put here does not matter, the customer will never be able to contact Jyla again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 20, 2006 2:49 AM
Dear Expedia.com Customer,
Thank you for contacting Expedia.com with feedback on your recent experience using our services.
Your comments are important to us, and we regret that your experience using Expedia.com was not to your
satisfaction.  Please be assured that the entire team at Expedia.com is dedicated to not only providing the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for
our members.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID: 25408694. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Patricia (the name you put here does not matter, the customer will never be able to contact Patricia again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 24, 2006 12:19 PM (please note the date  five months later  and the customer is still complaining )
Dear Mr. XXXXX,

Thank you for contacting Expedia.com regarding your request.
We have forwarded your concerns to the appropriate department and will respond to you as soon as possible.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Alcina  (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Date: Apr 28, 2006 6:13 AM (please note the date is now almost six months later and the customer is still complaining )
Dear Expedia (you can put your company name here) Customer,

Thank you for contacting us about your request.
As previously advised to you, this case is being handled by the appropriate department and will respond to you as soon as possible. Again, we apologize for the any inconvenience you have experienced and we appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25577274. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Use small variation of this letters:
Date: Apr 19, 2006 6:21 PM
Dear Expedia Customer,
Thank you for contacting us about your flight tickets.
We apologize for any inconvenience this may have caused you.
We have checked on the documentations of your record and verified that your concern has been escalated to the appropriate department for review.
You will be updated with the details either via email or through a phone call. Expedia Customer Support is available 24 hours a day, seven days a week at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787. Kindly have your itinerary number 114034295485 and Case ID 21826350 ready when you call us.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference Case ID 25403497. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more Customer Service information.

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

————————————————————————————————————————————————————————————————-
Date: Apr 20, 2006 5:11 AM
Dear Expedia Customer,
Thank you for contacting us about your concern.
Your case is already being worked by the appropriate department and they will respond to you as soon as possible.  We have been able to verify that this matter is being researched by a member of our Customer Advisory Department. (I highlighted this part because it will really make the customer believe that this particular agent look at your case)

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

Thank you for choosing Expedia.com.

———————————————————————————————————————————Date: Jul 19, 2006 10:34 AM
Dear XXXXX
Thank you for contacting Expedia.com
I  wish to apologize for the fact that you have not been contacted.  I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.

If you have further questions regarding this concern, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 26607842. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Melody

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation
 

This case proves EXPEDIA tried to scam me.
 

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Expedia plan to launch in INDIA? Aleret them before is too late

Friday, October 19th, 2007

Why to alert people about EXPEDIA (based in my own experience and hundreds, maybe thousands, of cases: http://www.expedianews.com )

Send this link (or download the pdf file) to your friends and relatives: http://victimsofexpedia.com/expedia.pdf
If you feel you are special, if you feel it will never happen to you, you are wrong. Even if you had no problem before using EXPEDIA, it is not a guarantee it won’t happen to you in your next trip.

I had used EXPEDIA a couple of time until they revealed what they really are, until they tried to scam me (read my case, including gruesome details of their lies and tricks they used to try to scam me: http://www.victimsofexpedia.com/mycase.htm ) 

-         If you travel you can be the next victim of a scam they are running alongside with their legitimate business (they tried to scam me 1254.96 U$D, and failed miserable).

-         Your relatives and friends might also be the next victims

-         Therefore, you, your relatives and friends may lose thousands of dollars

-         Your vacation might become a nightmare

-         You might not have a vacation at all

-         You can be stuck at any airport because EXPEDIA failed to arrange your trip

-         You can spend a lot of money by calling EXPEDIA from a foreign country trying to fix a trip EXPEDIA failed to arrange

-         You can waste a lot of time when EXPEDIA agents put you in hold for hours (and waste a lot of money in phone calls

-         Thus, you might find yourself  in another country trying to book another flight because EXPEDIA didn’t arrange your trip and abandoned you there with no ticket

-         EXPEDIA does not plan to stop their unethical business practice (read daily complaints in this site)

-         EXPEDIA keeps falsely promoting their services (http://www.victimsofexpedia.com/falseadvertisement.htm )

-         People believe EXPEDIA is a honest company (until they are scammed and is very late)

-         EXPEDIA has “friends” that help them to delete negative comments about them in the internet (read about the Wikipedia Affair: http://www.victimsofexpedia.com/wiki.htm )

-         EXPEDIA will never take responsibilities of their own mistakes

-         EXPEDIA will never compensate you for the “extra” money you had to spend due to their mistakes.

-         EXPEDIA will try to keep (steal is the right word) money by charging your credit card a tricky way (http://www.victimsofexpedia.com/cheat.htm ) .

-         You might need to wait months to be reimbursed for the money EXPEDIA charged in your credit card for services they failed to provide (but only when EXPEDIA is forced by your credit card company to reimburse you).

-         EXPEDIA agents will lie to you

-         EXPEDIA supervisors will lie to you

-         EXPEDIA “customer specialist” will lie to you

-      Even if you e-mail to top EXPEDIA’s executives , they will no answer (http://www.victimsofexpedia.com/CEO.htm ). This means that they are supporting their deceptive business practice.

-         EXPEDIA will ignore your e-mails if you try to contact them for a trouble with your trip or they will send “automatic responses” to make you believe they are taking care of you (read a collection of these kind of messages: http://www.victimsofexpedia.com/templates.htm )

-         EXPEDIA might use many of these “dirty tricks” that online travel sites are using to scam people (http://www.victimsofexpedia.com/dirtytricks.htm ) to scam you.

o         

Why EXPEDIA keep doing this? Because the travel business is very profitable. EXPEDIA can afford to lose thousands of customers because there are still million of people that are unaware of how bad EXPEDIA is. EXPEDIA can still make billions cheating new customers.  So, don’t feel you are “special”, don’t believe “the EXPEDIA promise” , you are not “number one”.

It is up to you to help yourself or your friends or relatives to have a safe trip or vacation. Just alert them.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

Friday, October 19th, 2007


 These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )
1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:
“Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we’ll get back to you within four hours.”
I had sent several e-mail to this “web-based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card:
 I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE
2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you. 
LOOK AT THIS:
 I had sent the same message twice to EXPEDIA’s  web based e-mail address and here are their automated response:  
Dear Mr. XXXXX,

Thank you for your reply.

We apologize for the delay in regards to your case. As per your email, I was able to verify that your case is being investigated by the appropriate department; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 24817800. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com
Joe Expedia.com Customer Support Team
—–Original Message—–
From:
Sent: 3/22/2006 1:20:26 PM
To: travel@customercare.expedia.com
Subject: Where is my refund? - Case ID: [REQ:24817800]
Another example:
Dear Expedia Customer,
Thank you for contacting us about your refund request.
We apologize for the delay in regards to your case. As per your email, I was able to verify that the appropriate department is investigating your case; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Dorian
Expedia.com Customer Support Team
—–Original Message—–
From: XXXXX
Sent: 3/22/2006 1:24:35 PM
To: travel@customercare.expedia.com
Subject: Expedia Promise questions or comments - Case ID: [REQ:24817927]

After this automated responses I never received any other messages
 THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.
3) HOW EXPEDIA CHEATS USING CREDIT CARDS
One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip
 Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee =  19,99, Insurance =  35.00
 EXPEDIA charged my credit card for 2 transactions one of  1,229.96 U$D and the other for 59.99 U$D. See the details:
 SERVICE

 
  Description:   Tam 9571276932460 Atlanta Ga  
 
  Transaction Date:   09/09/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $1,229.96  
 
  Reference Number:   24717055253582533314406  

 

Description:   Expedia*travel 800-367-3476 Nv    
 
  Transaction Date:   09/10/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $59.99  
 
  Reference Number:   24692165253000341304556  

 This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.
After a long dispute EXPEDIA reimbursed me 800 U$D  and my credit credit card could only reimbursed me 429.96 U$D.
THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.
Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.
Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.
4) HOW EXPEDIA LIE (Part 1)
My case is regarding two tickets I bought from EXPEDIA (see detail here)
EXPEDIA never delivered one of them in a timely manner, but they advised me to make the first trip because they would take care of the second trip by contacting KLM (ROYAL DUTCH AIRLINES) in Europe in order to make possible my second trip. However, when I arrived to Europe, KLM was never contacted. I immediately sent an e-mail to EXPEDIA but they never answered my e-mail. I talk by phone but they couldn’t fix the problem. So, I was abandoned by EXPEDIA in Europe.
 Below are partial transcripts of late e-mail from expedia and KLM showing how EXPEDIA lies to customers.
“An e-mail was received from you on October 4 requesting information to be sent to KLM. Our agent released the record to KLM and sent an e-mail confirming this information.”
This was the e-mail EXPEDIA claim they sent to me:

 Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21791114. You can also visit the Expedia.com “Customer Support” page for more customer service information.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

 HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

First we would like to apologize for the late replay due to the wait of the historical search regarding your case.We can inform you that on the 3rd of October 2005 KLM contacted your travel agent (EXPEDIA) (to insert all applicable information to your booking number to be able to issue a new ticket. KLM also adviced that a fee of EUR 65.00 would be charged. According to our historical search we can not see any response back from your travel agent (“EXPEDIA”). We  advice you to take your claim to your travel agent (“EXPEDIA”) and they are welcome to contact us. We sincerely hope that your experiences will not deter you from flying with our company in the future.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

This is a proof that EXPEDIA did not gave the information to KLM, in other word they charged my credit card for a trip that I never had a chance to take.
 Until now (June-2007), EXPEDIA does not want to accept their responsibility.
My credit card reimbursed me part me part of the money, but EXPEDIA still took part in a fraudulent way. Later on (6-7 month), I could recover the full amount of that ticket.
5) HOW EXPEDIA LIE (Part 2)
Here are some letters you can use as models if you want to lie to a customer that is complaining about something that your company was never delivered to him/her or about poor customer support or if she/he is asking for some information. They are real letters EXPEDIA sent to me.  They are pretty neat, well written and  the customer will believe that you are a honest company with a great customer support team. Of course they only work for a while but it will give you time to steal money or attempt to steal money for several months. You can replace anything highlighted in yellow for you convenience. Sentences highlighted in pink makes the letters really believable.
November 8, 2005
Re: case number 21826350
Dear Mr.XXXXX,
Your case has been forwarded to me for further research I understand that there were some issues with regards to the delivery of your paper tickets.  I am researching all the documentation and the fax that was sent to my department. I will contact you directly after completing my investigation. If you have any further questions or comments, please feel free to reply to this e-mail.
Sincerely,

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

———————————————————————————————————————————
Comment: after this letter you can ignore the customer for several weeks then you can write others like this:
Date: Apr 19, 2006 5:59 PM
Dear Expedia Customer (You can even ignore the name of the customer),
Thank you for contacting us about your concern.
Your case has been worked by the appropriate department and they will respond to you as soon as possible.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Jyla (the name you put here does not matter, the customer will never be able to contact Jyla again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 20, 2006 2:49 AM
Dear Expedia.com Customer,
Thank you for contacting Expedia.com with feedback on your recent experience using our services.
Your comments are important to us, and we regret that your experience using Expedia.com was not to your
satisfaction.  Please be assured that the entire team at Expedia.com is dedicated to not only providing the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for
our members.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID: 25408694. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Patricia (the name you put here does not matter, the customer will never be able to contact Patricia again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 24, 2006 12:19 PM (please note the date  five months later  and the customer is still complaining )
Dear Mr. XXXXX,

Thank you for contacting Expedia.com regarding your request.
We have forwarded your concerns to the appropriate department and will respond to you as soon as possible.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Alcina  (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Date: Apr 28, 2006 6:13 AM (please note the date is now almost six months later and the customer is still complaining )
Dear Expedia (you can put your company name here) Customer,

Thank you for contacting us about your request.
As previously advised to you, this case is being handled by the appropriate department and will respond to you as soon as possible. Again, we apologize for the any inconvenience you have experienced and we appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25577274. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Use small variation of this letters:
Date: Apr 19, 2006 6:21 PM
Dear Expedia Customer,
Thank you for contacting us about your flight tickets.
We apologize for any inconvenience this may have caused you.
We have checked on the documentations of your record and verified that your concern has been escalated to the appropriate department for review.
You will be updated with the details either via email or through a phone call. Expedia Customer Support is available 24 hours a day, seven days a week at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787. Kindly have your itinerary number 114034295485 and Case ID 21826350 ready when you call us.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference Case ID 25403497. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more Customer Service information.

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

————————————————————————————————————————————————————————————————-
Date: Apr 20, 2006 5:11 AM
Dear Expedia Customer,
Thank you for contacting us about your concern.
Your case is already being worked by the appropriate department and they will respond to you as soon as possible.  We have been able to verify that this matter is being researched by a member of our Customer Advisory Department. (I highlighted this part because it will really make the customer believe that this particular agent look at your case)

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

Thank you for choosing Expedia.com.

———————————————————————————————————————————Date: Jul 19, 2006 10:34 AM
Dear XXXXX
Thank you for contacting Expedia.com
I  wish to apologize for the fact that you have not been contacted.  I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.

If you have further questions regarding this concern, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 26607842. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Melody

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation
This case proves EXPEDIA tried to scam me.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

Are you going to let EXPEDIA scam your friends or relatives? Alert them before is too late

Friday, October 19th, 2007


 These are gruesome details of tricks and strategies EXPEDIA used when they tried to scam me (http://www.victimsofexpedia.com/mycase.htm )
1) HOW EXPEDIA FALSELY PROMOTE THEIR SERVICES
In their web page EXPEDIA claims:
“Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we’ll get back to you within four hours.”
I had sent several e-mail to this “web-based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card:
 I never get any response from them when they failed to arrange my trip. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE
2) HOW EXPEDIA USES AUTOMATIC RESPONSES TO LIE TO CUSTOMERS
When you complain, EXPEDIA use automated response to make you believe they are taking care of you. 
LOOK AT THIS:
 I had sent the same message twice to EXPEDIA’s  web based e-mail address and here are their automated response:  
Dear Mr. XXXXX,

Thank you for your reply.

We apologize for the delay in regards to your case. As per your email, I was able to verify that your case is being investigated by the appropriate department; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 24817800. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com
Joe Expedia.com Customer Support Team
—–Original Message—–
From:
Sent: 3/22/2006 1:20:26 PM
To: travel@customercare.expedia.com
Subject: Where is my refund? - Case ID: [REQ:24817800]
Another example:
Dear Expedia Customer,
Thank you for contacting us about your refund request.
We apologize for the delay in regards to your case. As per your email, I was able to verify that the appropriate department is investigating your case; we will be contacting you as soon as a resolution is met. We appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Dorian
Expedia.com Customer Support Team
—–Original Message—–
From: XXXXX
Sent: 3/22/2006 1:24:35 PM
To: travel@customercare.expedia.com
Subject: Expedia Promise questions or comments - Case ID: [REQ:24817927]

After this automated responses I never received any other messages
 THIS IS A PROOF THAT EXPEDIA GENERATES AUTOMATED RESPONSE TO MAKE CUSTOMERS BELIEVE THEY ARE TAKING CARE OF YOUR CASE.
3) HOW EXPEDIA CHEATS USING CREDIT CARDS
One of the ticket I bought from expedia was for 1,254.95 U$D + 35 U$D for an insurance of this trip
 Ticket price including taxes and fee = 1,229.96, Booking fee = 5.00, Dlivery fee =  19,99, Insurance =  35.00
 EXPEDIA charged my credit card for 2 transactions one of  1,229.96 U$D and the other for 59.99 U$D. See the details:
 SERVICE

 
  Description:   Tam 9571276932460 Atlanta Ga  
 
  Transaction Date:   09/09/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $1,229.96  
 
  Reference Number:   24717055253582533314406  

 

Description:   Expedia*travel 800-367-3476 Nv    
 
  Transaction Date:   09/10/05  
 
  Posting Date:   09/12/05  
 
  Amount:   $59.99  
 
  Reference Number:   24692165253000341304556  

 This ticket was never delivered in a timely manner. So, I lost my trip and I had no chance to use the insurance associated with this trip.
After a long dispute EXPEDIA reimbursed me 800 U$D  and my credit credit card could only reimbursed me 429.96 U$D.
THAT MEANS THAT EXPEDIA STOLE from my credit card 59.99 U$D for a service that was never provided.
Only after a long dispute with my credit card. VISA forced EXPEDIA to reimburse me that 59.99 U$D that EXPEDIA attempted to steal from my credit card.
Lesson : Check how EXPEDIA charge you credit card. EXPEDIA might “mistakenly” keep money.
4) HOW EXPEDIA LIE (Part 1)
My case is regarding two tickets I bought from EXPEDIA (see detail here)
EXPEDIA never delivered one of them in a timely manner, but they advised me to make the first trip because they would take care of the second trip by contacting KLM (ROYAL DUTCH AIRLINES) in Europe in order to make possible my second trip. However, when I arrived to Europe, KLM was never contacted. I immediately sent an e-mail to EXPEDIA but they never answered my e-mail. I talk by phone but they couldn’t fix the problem. So, I was abandoned by EXPEDIA in Europe.
 Below are partial transcripts of late e-mail from expedia and KLM showing how EXPEDIA lies to customers.
“An e-mail was received from you on October 4 requesting information to be sent to KLM. Our agent released the record to KLM and sent an e-mail confirming this information.”
This was the e-mail EXPEDIA claim they sent to me:

 Dear XXXXXX,

I have released the information over to the airline. If you contact them now, they should have all they need to issue you another ticket.

If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21791114. You can also visit the Expedia.com “Customer Support” page for more customer service information.

Thank you for choosing Expedia.com.
Melonie
Expedia.com Customer Support Team

 HOWEVER, I NEVER RECEIVED THIS E-MAIL. MOREOVER, WHEN I CONTACTED KLM (The airline) one of their agents sent me this E-MAIL:

Dear Mr. XXXXX,

We thank you for your emails regarding your journey with KLM and we apologize for any inconvenience caused.

First we would like to apologize for the late replay due to the wait of the historical search regarding your case.We can inform you that on the 3rd of October 2005 KLM contacted your travel agent (EXPEDIA) (to insert all applicable information to your booking number to be able to issue a new ticket. KLM also adviced that a fee of EUR 65.00 would be charged. According to our historical search we can not see any response back from your travel agent (“EXPEDIA”). We  advice you to take your claim to your travel agent (“EXPEDIA”) and they are welcome to contact us. We sincerely hope that your experiences will not deter you from flying with our company in the future.

Yours sincerely,

KLM ROYAL DUTCH AIRLINES

(KLM agent)
Customer Care
North Europe

This is a proof that EXPEDIA did not gave the information to KLM, in other word they charged my credit card for a trip that I never had a chance to take.
 Until now (June-2007), EXPEDIA does not want to accept their responsibility.
My credit card reimbursed me part me part of the money, but EXPEDIA still took part in a fraudulent way. Later on (6-7 month), I could recover the full amount of that ticket.
5) HOW EXPEDIA LIE (Part 2)
Here are some letters you can use as models if you want to lie to a customer that is complaining about something that your company was never delivered to him/her or about poor customer support or if she/he is asking for some information. They are real letters EXPEDIA sent to me.  They are pretty neat, well written and  the customer will believe that you are a honest company with a great customer support team. Of course they only work for a while but it will give you time to steal money or attempt to steal money for several months. You can replace anything highlighted in yellow for you convenience. Sentences highlighted in pink makes the letters really believable.
November 8, 2005
Re: case number 21826350
Dear Mr.XXXXX,
Your case has been forwarded to me for further research I understand that there were some issues with regards to the delivery of your paper tickets.  I am researching all the documentation and the fax that was sent to my department. I will contact you directly after completing my investigation. If you have any further questions or comments, please feel free to reply to this e-mail.
Sincerely,

zzzzzzzzzz
Sr. Research Specialist
Customer Advisory Department
Expedia, Inc.

———————————————————————————————————————————
Comment: after this letter you can ignore the customer for several weeks then you can write others like this:
Date: Apr 19, 2006 5:59 PM
Dear Expedia Customer (You can even ignore the name of the customer),
Thank you for contacting us about your concern.
Your case has been worked by the appropriate department and they will respond to you as soon as possible.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Jyla (the name you put here does not matter, the customer will never be able to contact Jyla again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 20, 2006 2:49 AM
Dear Expedia.com Customer,
Thank you for contacting Expedia.com with feedback on your recent experience using our services.
Your comments are important to us, and we regret that your experience using Expedia.com was not to your
satisfaction.  Please be assured that the entire team at Expedia.com is dedicated to not only providing the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for
our members.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID: 25408694. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Patricia (the name you put here does not matter, the customer will never be able to contact Patricia again)
Expedia.com Customer Support Team
———————————————————————————————————————————
Date: Apr 24, 2006 12:19 PM (please note the date  five months later  and the customer is still complaining )
Dear Mr. XXXXX,

Thank you for contacting Expedia.com regarding your request.
We have forwarded your concerns to the appropriate department and will respond to you as soon as possible.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.

Alcina  (or choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

———————————————————————————————————————————
Date: Apr 28, 2006 6:13 AM (please note the date is now almost six months later and the customer is still complaining )
Dear Expedia (you can put your company name here) Customer,

Thank you for contacting us about your request.
As previously advised to you, this case is being handled by the appropriate department and will respond to you as soon as possible. Again, we apologize for the any inconvenience you have experienced and we appreciate your patience regarding this matter.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 25577274. You can also visit the Expedia.com “Customer Support” page (<http://www.expedia.com/daily/service/default.asp>) for more customer service information.
Thank you for choosing Expedia.com.

Wendy (as usual choose another friendly first name, the customer will not know anyway)
Expedia.com Customer Support Team

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Use small variation of this letters:
Date: Apr 19, 2006 6:21 PM
Dear Expedia Customer,
Thank you for contacting us about your flight tickets.
We apologize for any inconvenience this may have caused you.
We have checked on the documentations of your record and verified that your concern has been escalated to the appropriate department for review.
You will be updated with the details either via email or through a phone call. Expedia Customer Support is available 24 hours a day, seven days a week at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787. Kindly have your itinerary number 114034295485 and Case ID 21826350 ready when you call us.
If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference Case ID 25403497. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more Customer Service information.

Thank you for choosing Expedia.com.

Cindy
Expedia.com Customer Support Team

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Date: Apr 20, 2006 5:11 AM
Dear Expedia Customer,
Thank you for contacting us about your concern.
Your case is already being worked by the appropriate department and they will respond to you as soon as possible.  We have been able to verify that this matter is being researched by a member of our Customer Advisory Department. (I highlighted this part because it will really make the customer believe that this particular agent look at your case)

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 21826350. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

Thank you for choosing Expedia.com.

———————————————————————————————————————————Date: Jul 19, 2006 10:34 AM
Dear XXXXX
Thank you for contacting Expedia.com
I  wish to apologize for the fact that you have not been contacted.  I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.

If you have further questions regarding this concern, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 26607842. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Melody

Expedia.com Customer Support Team

Of course, after all this letters your company can simply ignore the customer and keep all the money you can take from him/her and NEVER, NEVER, NEVER reimburse a penny as compensation
This case proves EXPEDIA tried to scam me.

Posted in EXPEDIA - scam - fraud - customer care - | No Comments »

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