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Hace unos dias comenze una campaña en “The point” para que EXPEDIA deje de Estafar a los viajeros:
Lean algunos ejemplos (en espanol y muchos casos en ingles) de gente que tuvo una pesima experiencia con EXPEDIA.
I just launched a campaing ant “the point” anyone can join it.
Have a good day
If you are looking for the truth ask EXPEDIA by yourself. You can send this letter to them at: (Expedia Travel Support < Travel@customercare.expedia.com )
Dear EXPEDIA customer support team
To whom it might concern:
I would appreciate if you can give me your version about the “victimsofexpedia.com” affaire. Apparently there is a guy who created that site (http://www.victimsofexpedia.com) and claims that EXPEDIA tried to scam him.
He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you ignored several messages from him and from KLM to arrange his trip.
He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card for 1,254.95 U$D. If this is true, it is fraud anywhere and makes you a “scammer”. Even a kid can realize that.
According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and attempt to scam him. Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.
It is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer, thus, I would also like to know why EXPEDIA does not sue him for libel and slander. Is EXPEDIA afraid? Is EXPEDIA trying to avoid more bad publicity? . According to him, you prefer to be silent and continue yours “unethical business practice” because you might be able to make billions cheating other customers.
It is difficult to believe that an honest company (Is EXPEDIA honest?) will tolerate this kind of lies (or is he telling the truth?).
He is also making fun of your company. These two pages are really hilarious:
http://www.victimsofexpedia.com/jokes.01.htm
http://www.victimsofexpedia.com/templates.htm
This is how he refers about this incident and about your company::
- “EXPEDIA tried to scam me (1,254.95 USD)…..and failed miserable” (too pathetic for EXPEDIA)
- “The most expensive 0.00 U$D EXPEDIA ever made” (very funny, since you failed to scam him).
Moreover, he is conducting an interesting survey about EXPEDIA: these are the results so far:
The more I read about his case, the more I believe him. Regardless, I’m sending you this letter but he says that you will probably never answer this message because you are only interested in money. According to him, for EXPEDIA it is more profitable to cheat customers than to answer their questions.
Anyway, thanks for the time.
Sincerely Yours truly
I just launche a campaign in “the Point”. The travel industry should change and EXPEDIA (The main scammer) should stop cheating travelers…….
Why to alert people about EXPEDIA (based in my own experience and hundreds, maybe thousands, of cases: http://www.expedianews.com )
Send this link (or download the pdf file) to your friends and relatives: http://victimsofexpedia.com/expedia.pdf
If you feel you are special, if you feel it will never happen to you, you are wrong. Even if you had no problem before using EXPEDIA, it is not a guarantee it won’t happen to you in your next trip.
I had used EXPEDIA a couple of time until they revealed what they really are, until they tried to scam me (read my case, including gruesome details of their lies and tricks they used to try to scam me: http://www.victimsofexpedia.com/mycase.htm )
- If you travel you can be the next victim of a scam they are running alongside with their legitimate business (they tried to scam me 1254.96 U$D, and failed miserable).
- Your relatives and friends might also be the next victims
- Therefore, you, your relatives and friends may lose thousands of dollars
- Your vacation might become a nightmare
- You might not have a vacation at all
- You can be stuck at any airport because EXPEDIA failed to arrange your trip
- You can spend a lot of money by calling EXPEDIA from a foreign country trying to fix a trip EXPEDIA failed to arrange
- You can waste a lot of time when EXPEDIA agents put you in hold for hours (and waste a lot of money in phone calls
- Thus, you might find yourself in another country trying to book another flight because EXPEDIA didn’t arrange your trip and abandoned you there with no ticket
- EXPEDIA does not plan to stop their unethical business practice (read daily complaints in this site)
- EXPEDIA keeps falsely promoting their services (http://www.victimsofexpedia.com/falseadvertisement.htm )
- People believe EXPEDIA is a honest company (until they are scammed and is very late)
- EXPEDIA has “friends” that help them to delete negative comments about them in the internet (read about the Wikipedia Affair: http://www.victimsofexpedia.com/wiki.htm )
- EXPEDIA will never take responsibilities of their own mistakes
- EXPEDIA will never compensate you for the “extra” money you had to spend due to their mistakes.
- EXPEDIA will try to keep (steal is the right word) money by charging your credit card a tricky way (http://www.victimsofexpedia.com/cheat.htm ) .
- You might need to wait months to be reimbursed for the money EXPEDIA charged in your credit card for services they failed to provide (but only when EXPEDIA is forced by your credit card company to reimburse you).
- EXPEDIA agents will lie to you
- EXPEDIA supervisors will lie to you
- EXPEDIA “customer specialist” will lie to you
- Even if you e-mail to top EXPEDIA’s executives , they will no answer (http://www.victimsofexpedia.com/CEO.htm ). This means that they are supporting their deceptive business practice.
- EXPEDIA will ignore your e-mails if you try to contact them for a trouble with your trip or they will send “automatic responses” to make you believe they are taking care of you (read a collection of these kind of messages: http://www.victimsofexpedia.com/templates.htm )
- EXPEDIA might use many of these “dirty tricks” that online travel sites are using to scam people (http://www.victimsofexpedia.com/dirtytricks.htm ) to scam you.
o
Why EXPEDIA keep doing this? Because the travel business is very profitable. EXPEDIA can afford to lose thousands of customers because there are still million of people that are unaware of how bad EXPEDIA is. EXPEDIA can still make billions cheating new customers. So, don’t feel you are “special”, don’t believe “the EXPEDIA promise” , you are not “number one”.
It is up to you to help yourself or your friends or relatives to have a safe trip or vacation. Just alert them.
EMOB: the most successful and dangerous travel scam
EMOB = EXPEDIA Model Of Business (Electronic MOB)
If you buy a ticket for 1,249.95 U$D EXPEDIA will charge you a 5 U$D fee and it will appear a total 1,254.95 U$D transaction in your credit card.
What if EXPEDIA fail to provide the service? What if EXPEDIA never arrange your trip?
Who keeps that money? Do you think that the airline see that money? Do you think EXPEDIA cheats people to make the airlines richer?
If the airline never sees that money then EXPEDIA can make a fortune by simply selling something (tickets, rooms). Then, they just need to find an excuse (or even lie or cheat you) to not provide the service and keep your money. Read about the dirty tricks EXPEDIA can use to do that. IN FACT, EXPEDIA used many of them when they tried to scam me. (Read my case ).
In my case the conclusion is pretty simple:
EXPEDIA failed to arrange my trip, then EXPEDIA lied to me = EXPEDIA tried to scam me. Thus, EXPEDIA is a scammer and EMOB (EXPEDIA model of business) had become the most successful scam for these reasons:
- People believe EXPEDIA is a honest company (until they are scammed)
- By running alongside a legitimate business, EXPEDIA can scam other customers and make millions by cheating and scamming people.
- The media is reluctant to publish complaints about EXPEDIA probably because they are afraid to lose the money they make by advertising them (EXPEDIA spend ~ 170 M U$D in advertising).
- EXPEDIA has “friends” that help them to delete negative aspects about them in the internet (read about the “Wikipedia affair”: http://www.victimsofexpedia.com/wiki.htm )
No matter what EXPEDIA says, it was an attempt to scam me. The funny thing is that EXPEDIA failed miserably. They went the extra mile to try to scam me 1,254.95 U$D but thanks to my credit card I could recover all that money. Technically speaking, I was scammed for 6-7 months because EXPEDIA kept my money (with no other intention but to scam me) for that time until my credit card forced them to reimburse it. Other customers might not be lucky as I was.
Just do a simple math: 1,254.96 U$D per customer scammed is a very profitable business. They can make million scamming thousand of people like they tried with me. Even if the money EXPEDIA makes by scamming people is a small percentage compared to their legitimate business is very significant.
I’m not alone. Most of these people feel they were cheated by EXPEDIA in one way or another:
http://www.expedianews.com
Be careful, you (or your friends and/or relatives) might be the next victim and/or lose thousand of dollars due to their unethical business practice.
Many people have arranged trip with EXPEDIA this thanksgiving. Let see how many of them were cheated and/or scammed.
visit http://www.expedianews.com to read recent complaints about EXPEDIA.
If you were a victim of EXPEDIA , submit your complaint at www.victimsofexpedia.com using the following link: http://www.victimsofexpedia.com/emailme.htm
Good luck and happy thanksgiving
1) EXPEDIA’s rank in ALEXA (http://www.alexa.com/data/details/traffic_details/expedia.com) is continuosly falling.
2) More and more people are complaining in different blogs and websites about EXPEDIA. Read recent complaint at: http://www.expedianews.com
If you find it in EXPEDIA be very careful:
Instead of stand behind their product they choose to scam me
If you read this article you are lucky. Someone on behalf of EXPEDIA (maybe EXPEDIA itself?) is fighting in the internet to prevent people to read negative aspects about EXPEDIA (including this blog). One well documented example of what I’m saying is the wikipedia affair (someone was deleting negative aspects of EXPEDIA in wikipedia. Can you believe that? Read the full story: http://www.victimsofexpedia.com/wiki.htm ).
My point is that if you find this information useful send it to your friends and relative because they might not find it since someone is doing something in the internet to prevent people to read it. I don’t know exactly what they are doing but in some way they are preventing people to reach this site. After all censoring internet information is a widely practice in some countries and big companies might do it to avoid bad publicity. If they do something to prevent people to read this blog that is an attack to free speech. An attack to the right to alert people about something dangerous and should not be tolerated.
It would be nice if everyone that can reach this site start a “chain letter by e-mail”, (copy and paste this page and send to your friends and family). Advice them to do the same (to avoid large number of e-mail addresses).
Everybody should be alerted. Your relatives or friends may be the next victims of EXPEDIA (and be scammed or lose thousands of dollars). EXPEDIA tried to scam me(1254.95 U$D). I was clever enough and acted fast, but they can try to scam other people. There is no other possible explanation for all they did after they failed to arrange one of my trips. In addition EXPEDIA never denied my case (they cannot since I have proof of their lies). They don’t need to deny because their business is still very profitable (they can cheat millions of unaware people unless you help to spread the word).
Read my case (all detail in my website: http://www.victimsofexpedia.com -non profit website)
This is my story
I bought (online from USA) a roundtrip from Europe to South America. For this trip I needed a paper ticket (not e-ticket) that EXPEDIA failed to deliver to me (one ticket was lost and the second was sent me to a wrong address - I provided the right address- ). I have proof of this (tracking number from UPS). Anyway, one of their representative advised me by phone to go to Europe and they will arrange with the airline I get a ticket at the airport. They never did it. I called to EXPEDIA many times from Europe and the airline that I was supposed to travel with (KLM) also contacted EXPEDIA. EXPEDIA never did anything to solve that problem that EXPEDIA generated and they didn’t give me another solution. I had to buy (in Europe) another ticket from a different travel agency and I had to spend 15 extra days in Europe plus one extra week in South America. I’ve also lost many days at my job. I had lost a lot of money and my trips were useless because I had to use the money I had to solve this problem instead of enjoying my trips. TO MAKE IT SHORT, I WAS ABANDONED IN EUROPE BY EXPEDIA AFTER THEY FAILED TO PROVIDE ME A TICKET I HAD ALREADY PAID WITH MY CREDIT CARD.
EXPEDIA claims that it was my fault (It is a lie because I have e-mails from the airline telling me that EXPEDIA never arranged my trip). EXPEDIA claims that they had put all the information in the airline system. But when I asked where and when they cannot give me that information. I have documentations showing how many times I called them (and copies of e-mails I sent to them), I also have an e-mail from the airline telling me that EXPEDIA never contacted them and never put on their system the information necessary to issue me new ticket from Europe. I showed that documentation to EXPEDIA but EXPEDIA just ignore it and never made an attempt to contact the airline. Why? because EXPEDIA can lie to customers but it cannot lie to the airline.
In summary, EXPEDIA charged my credit card for 1,254.96 U$D for a ticket that was never delivered. They advised me to go to EUROPE. Once I was in Europe, EXPEDIA abandoned me there at my own with no ticket. I had to re-schedule my trips by my own and I had to buy a new ticket from another travel agency in Europe to complete my trips. EXPEDIA ignored my complaints when I was abroad . After I came back to USA, EXPEDIA tried to keep the money EXPEDIA charged in my credit card for that ticket I never had a chance to use. EXPEDIA lied to me many times and tried to keep money from my credit card in a fraudulent way. Thanks to my credit card I could recover (after almost 7 month) the full amount of that ticket but I suffered huge monetary loss due to that trouble that EXPEDIA generated.
This was EXPEDIA’s official response to my case :
During my trip (before returning to USA). One of EXPEDIA’s supervisor “admitted” that it was EXPEDIA’s fault and told me to submit all the receipts I had for “extra expenses” . This was done by phone, however he also sent me an e-mail confirming the address where I had to send it. (read that e-mail). I sent to EXPEDIA all my receipts and a detailed amount of all my expenses. But it was another lie, EXPEDIA’s “customer advisor team” (a higher level than supervisors) denied all responsibilities.
1) First, EXPEDIA try make it look as if it was my fault and they reimbursed me part of the ticket (800 U$D) they never delivered (read the e-mail EXPEDIA sent to me). Is this fair? Does it make sense? Why EXPEDIA will reimburse money if it they are sure it was my fault? They just tried to make me happy with 800 U$D and actually steal part of my money (> 400 U$D) because EXPEDIA actually never provided the service (this is simply fraud).
2) EXPEDIA tried to steal the rest of the money. It didn’t work: With the help of my credit card (VISA) I recovered another 429.99 U$D.
3) At this point, EXPEDIA still kept 59.99 because EXPEDIA charged my credit card in a way to cheat me and my credit card (see details). It didn’t work again. With the help of my credit card I recovered the rest 59.99 U$D. This was after almost 7 months. Does an honest company keep customers money for seven months? This long delay only showed that EXPEDIA tried to steal (and failed) my money no matter what. I could recover that money because my credit card fought for me and because I showed them overwhelming evidence of EXPEDIA’s lies.
4) EXPEDIA claims that I could not use the ticket I bought because the airline gave me wrong information. If this is true, EXPEDIA can provide me with names and dates when EXPEDIA contacted the airline to arrange for my trip. If I have that information I can stop bothering EXPEDIA and complain to the airline. Moreover, EXPEDIA can show that is an honest organization that care about their customers. I asked many times for this information but EXPEDIA was not able or did not want to give that information. Why? Because in fact, EXPEDIA never arranged my trip, thus, EXPEDIA has no proof of what they claim. EXPEDIA can contact the airline and clear this point with them: EXPEDIA never attempted to contact KLM.
5) I forwarded to EXPEDIA e-mails from the airline where the airline tells me that they tried to contact EXPEDIA and EXPEDIA never responded (Read the e-mail from KLM). EXPEDIA responses were several “automated” responses (since early april-2006) telling me that someone “in the appropriate department” is working on my case. But no one from EXPEDIA called me or e-mailed me after that. Even after showing them another letter from KLM telling me that EXPEDIA never attempted to arrange my trip EXPEDIA ignore my complaints.
6) When I asked for proof that EXPEDIA indeed contacte KLM to arrange my trip I received THIS E-MAIL (more lies)
7) The last thing EXPEDIA did was to disable my account I had with them (and I used to send e-mail to them) and completely ignore my e-mails I sent using another e-mail address.
This was the very last message from EXPEDIA:
| From: Expedia Travel Support |
Mailed-By: customercare.expedia.com |
To: xxxxxx@z2mail.com
Date: Jul 19, 2006 10:34 AM
Subject: Re: Other questions, comments, or feedback - Case ID: [REQ:26607842]
Dear XXXX
Thank you for contacting Expedia.com.
I wish to apologize for the fact that you have not been contacted. I have once again forwarded your request to the appropriate department and have earmarked it with high priority, within 72 hours you should have a response.
If you have further questions regarding this concern, feel free to reply to this e-mail or contact Expedia.com customer services at 1-800-397-3342 and reference case ID 26607842. You can also visit the Expedia.com “Customer Support” page (http://www.Expedia.com/daily/service/default.asp) for more customer service information.
Thank you for choosing Expedia.com.
Melody
Expedia.com Customer Support Team
In response to my message: :
| From: xxx < xxx@zmail.com> | Mailed-By: zmail.com |
To: Expedia Travel Support
Date: Jul 19, 2006 10:23 AM
Subject: Re: Other questions, comments, or feedback - Case ID: [REQ:26607842]2
Dear Sir/Madam
(Case ID: [REQ:21826350]
It has been around one month since I received this e-mail from you regarding the e-mail address or postal address of your CEOs and regarding documentation proving that EXPEDIA indeed provided the information to KLM (as you claim).
Why are you denying me that information?
Comment: I was updating my web site:(http://www.victimsofexpedia.com), as usual I’m asking you to tell me if something I put there is wrong. Please visit the site regularly and just tell me if you find something that is wrong or untrue.
Sincerely
XXXXXX
Of course, They never contacted me again.
If you that think that what I’m writing here is not true. Simply copy and paste the following letter and send to : travel@customercare.expedia.com and/or travel@expedia.com (I doubt EXPEDIA will ever answer you (they only want your money), if they do, please let me know their answer).
Dear EXPEDIA customer support team
I would appreciate if you can give me your version about the “victimsofexpedia.com” affaire. Apparently there is a guy who created that site (http://www.victimsofexpedia.com) and claims that EXPEDIA tried to scam him.
He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you ignored several messages from him and from KLM to arrange his trip.
He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card for 1,254.95 U$D.
According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and attempt to scam him.
Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.
Since it is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer I would also like to know why EXPEDIA does not sue him for libel and slander.
Sincerely Yours truly,
