A letter everyone should send to EXPEDIA
If you are looking for the truth ask EXPEDIA by yourself. You can send this letter to them at: (Expedia Travel Support < Travel@customercare.expedia.com )
Dear EXPEDIA customer support team
To whom it might concern:
I would appreciate if you can give me your version about the “victimsofexpedia.com” affaire. Apparently there is a guy who created that site (http://www.victimsofexpedia.com) and claims that EXPEDIA tried to scam him.
He claims that EXPEDIA failed to deliver an airline ticket (twice) and later, instead of fixing the problem (originated by EXPEDIA) you ignored several messages from him and from KLM to arrange his trip.
He also claims that EXPEDIA, repeatedly lied to him and tried to scam him by reimbursing only 800 U$D when actually EXPEDIA charged his credit card for 1,254.95 U$D. If this is true, it is fraud anywhere and makes you a “scammer”. Even a kid can realize that.
According to him, he could recover the full amount of his money after 6-7 month only after he provided to his credit card company proof of your lies and attempt to scam him. Since I don’t know his name, I’m providing his Case ID: [REQ:21826350]. I’m sure you have all the details about his case.
It is difficult to believe that a legitimate company like EXPEDIA would do such horrible things to a customer, thus, I would also like to know why EXPEDIA does not sue him for libel and slander. Is EXPEDIA afraid? Is EXPEDIA trying to avoid more bad publicity? . According to him, you prefer to be silent and continue yours “unethical business practice” because you might be able to make billions cheating other customers.
It is difficult to believe that an honest company (Is EXPEDIA honest?) will tolerate this kind of lies (or is he telling the truth?).
He is also making fun of your company. These two pages are really hilarious:
http://www.victimsofexpedia.com/jokes.01.htm
http://www.victimsofexpedia.com/templates.htm
This is how he refers about this incident and about your company::
- “EXPEDIA tried to scam me (1,254.95 USD)…..and failed miserable” (too pathetic for EXPEDIA)
- “The most expensive 0.00 U$D EXPEDIA ever made” (very funny, since you failed to scam him).
Moreover, he is conducting an interesting survey about EXPEDIA: these are the results so far:
The more I read about his case, the more I believe him. Regardless, I’m sending you this letter but he says that you will probably never answer this message because you are only interested in money. According to him, for EXPEDIA it is more profitable to cheat customers than to answer their questions.
Anyway, thanks for the time.
Sincerely Yours truly
