Six reasons why only unaware travelers use EXPEDIA? (I was one of them)
1) They don’t know about www.expedianews.com ( a website with hundreds maybe thousands of complaints about EXPEDIA’s unethical business practice)
2) EXPEDIA is not cheaper than booking directly with the hotel and/or the airline. Make a search in www.kayak.com (I have nothing to do with kayak) and you will find out that EXPEDIA is in most of the cases few dollars more expensive
3) EXPEDIA’s policy is not to reimburse money for its own mistakes. EXPEDIA has very tricky “terms and conditions” that makes very difficult for people to sue them. One point deserves an explanation: when you book through EXPEDIA and you “agree” to their “terms and conditions” if you want to sue EXPEDIA you have to do it in a court in Washington. This is the “governing law” that EXPEDIA uses to freely cheat customers because nobody wants to spend thousands of dollars in a court out of state. If you live in Florida, you probably prefer to loose hundreds of dollars instead of arranging a court in Washington. EXPEDIA knows this and they use it to deceive customers.
4) If you book through EXPEDIA, once they charged your credit card, you are on your own. If a problem arise (I mean a problem caused by EXPEDIA), they won’t have any dilemma in abandon you in a foreign country without a flight ticket. The best they will do is offer you a another very expensive ticket (that YOU will have to pay).
5) If you book trough EXPEDIA and you have no problem you are a happy customer and EXPEDIA earns your loyalty. BIG MISTAKE: Having used expedia before with no problem is not a guarantee they will not scam you in the next trip. I used EXPEDIA a couple o times with no troubles. I thought EXPEDIA was a reliable company until they tried to scam me in my last trip (http://www.victimsofexpedia.com/mycase/htm ). In fact, EXPEDIA is running a scam besides its legitimate business: at the same time EXPEDIA cheat a significant number of customers. This strategy makes EXPEDIA the perfect scam: they look legitimate, they scam a certain number of travelers and they never reimburse anything for their own mistakes.
6) EXPEDIA’s top executives are supporting that scam. If you write a letter to them they will never answer. The only explanation is : they are top scammers
General conclusions: you, your friends and relatives might be the next victims of EXPEDIA’s unethical business practice.
Happy new year
