Another Complaint about EXPEDIA
We booked round-trip air with Expedia involving 2 segments
each way. They called a couple of months later to say segment #3 would
have to be re-scheduled as airline had “cancelled” flight. Expedia
agent
put me on hold & never came back. When I called back I found out
the
rep had cancelled all our flights… totally gone! In the next 11
hours
(yes, I was on hold or on the line with multiple Expedia reps for 11
hours straight) it got “fixed”, then “unfixed” several times. It was a
nightmare! For my trouble they ‘gave’ me a coupon of $100 towards a
3-night hotel stay that expired in 30 days. We would have had to use
it
during the time our trip was already planned and booked. Worthless!
We
continued to get conflicting emails from them saying our flight were
cancelled and not cancelled. At one point they had us on two different
simultaneous flights. This went on for weeks!We were afraid the whole
trip
that we would get to the gate only to have them say we didn’t have !
a reservation I wrote them an email about the problem and said I
doubted I would ever hear from them about it…and I was right!! They
must
be doing so well that they could care less about their customers. Take
your $$ somewhere else, not to Expedia!
Submitted to www.victimsofexpedia.com
