dot com, dot coooomm is a scammer , spread the word
I bought (online from USA) a roundtrip from Europe to South America. For this trip I needed a paper ticket (not e-ticket) that DOT COOOMM!!! failed to deliver to me (one ticket was lost and the second was sent me to a wrong address - I provided the right address- ). I have proof of this (tracking number from UPS). Anyway, one of their representative advised me by phone to go to Europe and they will arrange with the airline I get a ticket at the airport. They never did it. I called to DOT COOOMM!!! many times from Europe and the airline that I was supposed to travel with (KLM) also contacted DOT COOOMM!!!. DOT COOOMM!!! never did anything to solve that problem that DOT COOOMM!!! generated and they didn’t give me another solution. I had to buy (in Europe) another ticket from a different travel agency and I had to spend 15 extra days in Europe plus one extra week in South America. I’ve also lost many days at my job. I had lost a lot of money and my trips were useless because I had to use the money I had to solve this problem instead of enjoying my trips. TO MAKE IT SHORT, I WAS ABANDONED IN EUROPE BY DOT COOOMM!!! AFTER THEY FAILED TO PROVIDE ME A TICKET I HAD ALREADY PAID WITH MY CREDIT CARD.
DOT COOOMM!!! claims that it was my fault (It is a lie because I have e-mails from the airline telling me that DOT COOOMM!!! never arranged my trip). DOT COOOMM!!! claims that they had put all the information in the airline system. But when I asked where and when they cannot give me that information. I have documentations showing how many times I called them (and copies of e-mails I sent to them), I also have an e-mail from the airline telling me that DOT COOOMM!!! never contacted them and never put on their system the information necessary to issue me new ticket from Europe. I showed that documentation to DOT COOOMM!!! but DOT COOOMM!!! just ignore it and never made an attempt to contact the airline. Why? because DOT COOOMM!!! can lie to customers but it cannot lie to the airline.
In summary, DOT COOOMM!!! charged my credit card for 1,254.96 U$D for a ticket that was never delivered. They advised me to go to EUROPE. Once I was in Europe, DOT COOOMM!!! abandoned me there at my own with no ticket. I had to re-schedule my trips by my own and I had to buy a new ticket from another travel agency in Europe to complete my trips. DOT COOOMM!!! ignored my complaints when I was abroad . After I came back to USA, DOT COOOMM!!! tried to keep the money DOT COOOMM!!! charged in my credit card for that ticket I never had a chance to use. DOT COOOMM!!! lied to me many times and tried to keep money from my credit card in a fraudulent way. Thanks to my credit card I could recover (after almost 7 month) the full amount of that ticket but I suffered huge monetary loss due to that trouble that DOT COOOMM!!! generated.
